Encountered a problem? Find solutions to the most common issues here.
Common Issues
I can't log in
Check that you're using the correct email and password. If you registered with Google, use the Continue with Google button.
💡 Try refreshing the page or clearing your browser cache.
I can't see others' wishes
Make sure you're connected to the correct list. You can only see wishes in lists where you're a member.
I can't claim a gift
In protected mode, you must be logged in. In other modes, check if the wish is already claimed by someone else.
I can't join a list
Check that you have the correct share code or link. Codes are case-sensitive.
Image upload failed
Check the file format (JPEG, PNG, WebP, HEIC) and size (max 10 MB). Try resizing the image or using a different format.
I'm not receiving invitation emails
Check your spam/junk folder. Add our email address to your trusted contacts.
Still need help?
If you haven't found a solution to your problem, don't hesitate to contact us. We're happy to help.
Also check out the FAQ section with frequently asked questions.
FAQ